Refund & Delivery Policy
This policy only applies to products available for purchase via our website. This policy does not apply to large products such as our water walkers, pools, pumps or associated equipment.
We will accept returns for exchange or refund. Returns must be made within 14 days of receipt of order. The goods being returned must be in a clean, unused condition with no pet hairs.
The cost of returning the goods will be borne by the customer, proof of postage is recommended. Please ensure that your name address and telephone number are inside the package in case we need to contact you. Refunds will be made back to the card that you made payment from.
Delivery Policy
This policy only applies to products available for purchase via our website. This policy does not apply to large products such as our water walkers, pools, pumps or associated equipment.
Delivery is not included in the prices shown on the website. Delivery is calculated by weight and delivery address. For small packets we usually use Royal Mail. Larger parcels are sent by Courier.
Sometimes our web shop calculates excessively high delivery charges for Scotland, when this happens, we refund the difference at the same time as processing the order. If you live in Scotland you may prefer to telephone your order to ensure the correct postage is charged at the outset.
Purchases made from other countries will not display a delivery charge, we will contact you via email and provide you with a separate delivery cost, if the delivery cost is not acceptable to you we will provide you with a full refund.
We aim to dispatch all orders within 48hours of paid order. When goods or items are not currently in stock or made to order we will advise you of the anticipated dispatch date, if this date is not acceptable to you, we will immediately provide a full refund.